What is ISO 9001?

ISO 9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services an organisation supplies and prescribes systematic control of activities to ensure that the needs and expectations of customers are met. ISO 9001 is designed and intended to apply to virtually any product or service, anywhere in the world.

Some of the benefits to your organisation:

• Provides management with a framework for an efficient management process
• Sets out areas of responsibility across the organisation
• Mandatory if you want to tender for some public and private sector work
• Identifies and encourages more efficient and time saving processes
• Highlights deficiencies and non-conformances to enable improvements and hence reduced costs
• Provides and encourages continuous assessment and improvement
• Marketing opportunities

Some of the benefits to your customers:

• Improved quality and service
• Delivery on time
• Right first time attitude
• Fewer returned products and customer complaints
• Independent audit demonstrates commitment to quality

The GWA approach to ISO 9001

In brief our basic philosophy is to make the implementation of your QMS (ISO 9001) as painless and simple as possible, causing the minimum disruption to personnel and the business while aiding business efficiency.

We look after the development of the detailed Operational Procedures for the Quality Management System, detailing company methods of operation utilising as many existing systems as possible and alternative levels of documentation such as Process Maps, Flowcharts and Work Instructions will be utilised including Standard Publications (such as Codes of Practice).

We assist in the development of objectives and long term goals for better Quality and Operational performance.

We provide employees with ISO 9001 Quality System awareness training, its meaning to their area of operation and establish the concept of ‘ownership’ necessary for successful implementation.

As part of the installation of your ISO9001:2015 we undertake the initial Internal Audits that are necessary to check the effectiveness of the Quality Management System. These will be both process and compliance based. Where corrective action is required we will advise and reach agreement with you on changes we believe to be most practical.

We provide maintenance of your system with ongoing support or can provide internal auditing and maintenance against your existing system.